Privacy Policy

1. WHO ARE WE?

SC Château Mazeyres Pomerol, a civil company registered under SIREN number 348036468 and with its registered office at 56 avenue Georges Pompidou, 33500 Libourne, engages in the sale of alcoholic beverages through its website http://chateaumazeyres.net (hereinafter the “Site”).

The terms “ Château Mazeyres ,” “we,” “our,” and “us” refer to Château Mazeyres, in its capacity as the data controller for personal data collected in connection with your experience on our Site.

We are particularly committed to respecting your privacy and ensuring the confidentiality of your personal data. We have therefore developed this Privacy Policy to inform you about our policies and practices regarding the use of your personal data.

2. DEFINITIONS

PERSONAL INFORMATION

Means any information relating to an identified or identifiable natural person (hereinafter referred to as the “data subject”).

TREATMENT

Means any operation or set of operations, whether or not by automated means, performed on personal data or sets of personal data, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission or any other form of disclosure, alignment or combination, restriction, erasure, or destruction.

DATA CONTROLLER

Refers to the natural or legal person, public authority, agency, or other body that, alone or jointly with others, determines the purposes and means of the processing.

SUBCONTRACTOR

Refers to the natural or legal person, public authority, agency, or other body that processes personal data on behalf of the data controller.

3. PERSONAL DATA COLLECTED

All personal data we collect is provided directly by you on our website or when you sign up on the web Château Mazeyres.

3.1. INFORMATION YOU PROVIDE WHILE USING OUR SITE

When you join the club, while browsing your dedicated member area, or when exchanging emails via a dedicated email address, we may ask you to provide certain personal data about yourself, depending on the services you wish to access, namely:

when you place an order;
when you request invitations to tastings or other events.

Depending on the service you wish to access, the personal data you provide may include the following:

your personal information (title, first name, last name);
your contact information (mailing address, email address, phone numbers);
the personal information (title, first name, last name) and contact information (email address) of the person accompanying you to the various events;
your bank information;
any other information you may provide when filling out a contact form or any open-ended comment field.

When indicated as required, your personal data is essential for us to process your request, depending on the service requested. If you do not provide this information, we may, for example, be unable to process your order or respond to your request.

INFORMATION ON THE COLLECTION OF BANKING DATA

When provided, banking information is collected through the online payment solutions made available by our service providers and is under no circumstances transmitted to Château Mazeyres or stored by it. Furthermore, we pay particular attention to the security measures provided by the third-party service providers we select. In particular, we ensure that all technical and organizational measures are implemented to guarantee the security and confidentiality of the data being processed.

3.2. COOKIES

We may collect data through cookies or other similar technologies placed on your device. Some cookies are necessary for the Site to function properly and to ensure a smooth user experience. When you access the Site, we will inform you that cookies are being placed on your device. You are free to accept or decline these cookies, depending on the type.

4. PROCESSING OF COLLECTED PERSONAL DATA

The personal data we collect is processed electronically, and the legal bases for such processing are as follows:

Where required by applicable regulations, we have obtained your prior consent—which may be revoked at any time.
Processing is necessary for the performance of a contract, particularly when you become a member and place an order on the Site.
Processing is necessary for us to comply with applicable regulations—particularly when you exercise your rights, as described below.
The processing is necessary for our legitimate interests, and no fundamental rights or interests of yours override those interests.

Your personal data is processed for as long as necessary, taking into account the purposes for which it was collected, legal and regulatory obligations, and the establishment, exercise, or defense of legal rights.

The information you provide about a third party accompanying you to any events will not be retained, unless that third party consents to the processing of their personal data.

5. RECIPIENTS OF THE COLLECTED PERSONAL DATA

The data collected may be disclosed, for the purposes for which it was collected, to the following individuals:

all authorized staff at Château Mazeyres (sales, administration, logistics, wine tourism, and IT);
our payment solution provider and its authorized personnel;
our service provider responsible for delivering the ordered products and its authorized personnel;
where applicable, the relevant courts, mediators, certified public accountants, auditors, attorneys, bailiffs, and debt collection agencies;
where applicable, third parties that may place cookies;
IT service providers that host and manage our systems, applications, and data storage.

No data is disclosed to any third party whatsoever.

No data is transferred outside the European Economic Area.

6. YOUR RIGHTS REGARDING YOUR PERSONAL DATA

In accordance with applicable regulations, you have the right to access, correct, delete, restrict, and provide instructions regarding your data, as well as the right to object on legitimate grounds.

You can exercise your rights by sending us a letter to the following address: Château Mazeyres, 56 avenue Georges Pompidou, 33500 Libourne, or an email to the following address: info@mazeyres.com

If, after your request has been processed, you believe that your rights regarding your personal data have not been respected, you may file a complaint with the National Commission for Information Technology and Civil Liberties (CNIL).

7. SECURITY

We take the necessary steps to ensure the security and confidentiality of your personal data, including, in particular, implementing and enforcing the following technical and organizational measures:

Château Mazeyres ’s staff members who have access to your data have received training on the security of personal data. As a result, a user authentication system and a system for authorizing individuals permitted to access the data have been implemented.

All processing of personal data is carried out within the European Economic Area. The data is hosted on servers located in the European Economic Area; the facilities are secure and designed to withstand any reasonably foreseeable incident. Access to the data is secure and restricted to authorized personnel only. Regular backups are performed, and uninterruptible power supply solutions are in place in the event of a power outage.

In the event of an incident resulting in a data breach, a procedure has been established to document the information necessary to notify the supervisory authority, if required.

8. AMENDMENTS TO THIS POLICY

Unless there are significant changes to our practices, we may modify this policy at any time without prior notice. Therefore, we recommend that you review its contents regularly.